Shipping
Shipping within 3-4 business days via UPS or FEDEX.
Warranty
Two years parts and labor limited to manufacturer’s defect.
Warranty Notes:
Please note that it is very important to use ‘softened water’ in these machines, as well as all espresso machines. Hard water will cause these machines to malfunction, and Elektra will not cover the parts warranty due to hard water. In addition, it is extremely important to run the a leva and Semiautomatica machines with water at least 25% full in the sight glass. Running these models with a water level lower than this can cause heating element damage which will not be covered under warranty as this is not a manufacturer’s defect. If you return the unit with a damaged heating element, you will be charged for the repair, and the repair charge will be deducted from the credit.
The exterior color, which includes a clear coat finish, will naturally change as each each Elektra machine ages. The inside of the water reservoir will discolor with the use of hard water (high in magnesium and/or calcium) or distilled/purified water. These items would not be covered under warranty as they are not considered manufacturer’s defects.
Returns
We are happy to accept returns for this item in the form of a credit. If for any reason you are not satisfied with your purchase, please notify us within 24 hours of receipt of product. Please email us at returns@davis-bailey.com with the reason why you are not satisfied and we will provide you with the necessary information to return and exchange your merchandise. Any items being returned for damaged goods, please take a picture of the damage and attach to your email. All returns must be authorized by Davis-Bailey before returning. Any items returned without approval will be refused and you will be responsible for all shipping charges. Returned items must be received completely unassembled and unused, in their original condition and packaging, complete with all materials. Exchange refunds will be issued once we have received the item and it has been determined to be in like-new condition. In the event an item is returned in a condition where it cannot be resold, you will be charged the full value of the merchandise. This item comes with a manufacturer’s warranty and any matters concerning warranty will go directly through the manufacturer.
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